Refund policy

Return and Refund Policy

We want you to love what you ordered. If something isn't right, you have 30 days from the delivery date to request a return.

What can be returned

Items must be unused, in their original packaging, and in resellable condition. For hygiene reasons, we can't accept returns on shower caddies or bath items that have been used.

How to start a return

Email us at nestleywise@gmail.com  your order number and a photo of the item. We'll reply within 2 business days with return instructions and a shipping address. Please don't ship anything back before you hear from us, returns sent without approval can't be processed.

Return shipping

If the item arrived damaged, defective, or we sent the wrong thing, we cover return shipping and replace or refund it in full. For change-of-mind returns, return shipping is the customer's responsibility and original shipping charges aren't refunded.

Refunds

Once your return is received and inspected, we'll issue a refund to your original payment method within 5 business days. Depending on your bank, it can take another 5 to 10 days to appear.

Damaged or wrong items

Contact us within 7 days of delivery with photos and we'll make it right, no return shipping needed on your end.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an item is in transit, it falls under the return process above.