Shipping policy

Shipping Policy

We ship to addresses within the United States.

Processing time

Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery time

Standard shipping typically arrives within 5 to 10 business days after processing. Express shipping typically arrives within 2 to 5 business days after processing. Delivery estimates aren't guaranteed and can be affected by carrier delays, weather, and peak seasons.

Multiple shipments

We work with several partners to source our products. If your order contains items from more than one, they may arrive in separate packages on different days at no extra cost to you. Each shipment gets its own tracking number.

Shipping rates

Rates are calculated at checkout based on your address and the shipping speed you choose.

Tracking

Once your order ships, you'll get an email with a tracking link. Tracking can take 24 to 48 hours to show movement.

Wrong address

Please double-check your shipping address at checkout. We can't reroute a package once it's in transit, and orders returned due to an incorrect address are subject to our return policy.

Lost or damaged packages

If your package is marked delivered but you can't find it, check with neighbors and your building first, then contact us within 7 days. For damaged items, send photos within 7 days of delivery and we'll replace or refund.

Questions? Email us Nestleywise@gmail.com